Refund & Cancellation Policy
Last Updated: August 2026 • Official Canonical Domain: voicewire.app
14-Day Money-Back Guarantee
We stand 100% behind the quality and authenticity of Voicewire's Voice-Lock engine.
If you subscribe to any of our paid monthly plans (Starter Creator $24/mo, Pro Operator $48/mo, or Agency & Studio $119/mo) and decide within 14 days of your initial purchase that Voicewire is not the right fit, we will issue a complete 100% refund of your subscription fee.
1. Monthly Subscription Cancellations
Voicewire operates exclusively on a month-to-month subscription basis. You may cancel your subscription at any time with a single click inside your Billing Portal or by contacting our support team.
Upon cancellation, you will retain full paid access to your plan's features and drafting quotas until the conclusion of your current monthly billing period. You will never be charged again.
2. How to Request a Refund
To request a refund within your 14-day window, simply send an email to support@voicewire.app or hidayathashmi87@gmail.com with:
- Your Voicewire account email address
- Your Paddle transaction or order ID (found in your email receipt)
Our team processes refund requests within 24 business hours. Funds will reflect in your original payment method (Credit Card, PayPal, Apple Pay, Google Pay) within 3-5 business days depending on your bank.
3. Merchant of Record & Payment Security
All payments, billing invoices, VAT/tax handling, and refunds on Voicewire are securely processed by Paddle.com Market Ltd, our Merchant of Record. Paddle is a certified PCI-DSS Level 1 service provider ensuring enterprise-grade transaction security.
4. Data Retention Post-Refund
When a refund or cancellation takes place, your saved post drafts, custom voice rules, and profile settings are preserved in read-only format on our secure Supabase database. You can re-subscribe at any time to resume editing without losing past work.
Have a billing question?
Our support team is available 7 days a week.